Privacy Policy – Aqua Premium Mineral Water Trading

This Privacy Policy ("Policy") governs the use of the website, mobile application, and related digital platforms (the "Site") operated by Aqua Premium Mineral Water Trading ("Aqua Premium," "Aqua Prem," "we," "us," or "our").

This Policy explains how we collect, use, and protect your personal information when you access our Site or use our services, including 05 gallon water delivery and PET bottles delivery in Abu Dhabi. It also outlines your rights under Federal Decree-Law No. 45 of 2021 (UAE Data Protection Law) and other applicable privacy regulations.

By using our Site or services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site. You may withdraw consent at any time by ceasing to use our services.

1. Information Collection and Use

1.1 - To provide our services effectively, we may collect personal information such as:

- Name

- Phone number

- Email address

- Delivery address

- Payment details (where applicable)

1.2 - We use this information to:

- Process and deliver 05 gallon and PET bottles orders

- Communicate with you regarding deliveries, offers, or support

- Enhance customer experience and improve our services

Information is processed in compliance with UAE data protection laws and only with your consent where required.

2. Log Data

When you visit our Site, we automatically collect certain information, such as:

- IP address

- Browser type and version

- Pages visited and time of access

- Device type and operating system

This information helps us analyze site performance, improve user experience, and maintain security.

3. Cookies and Similar Technologies

Our Site uses cookies to improve functionality, personalize your experience, and optimize performance. These include:

- Essential Cookies: Enable core functions such as secure ordering.

- Functional Cookies: Remember preferences (e.g., delivery address).

- Analytics Cookies: Track usage to improve our Site and services.

- Advertising Cookies: Show relevant promotions and offers.

You may manage or disable cookies in your browser settings. However, some features may not function properly without them.

4. Web Beacons & Tracking Technologies

We may use tracking tools like web beacons, session replays, and heatmaps to better understand user behavior and optimize service. This data helps us enhance our ordering process, improve delivery scheduling, and design promotions that matter to our customers.

5. Third-Party Services

Our Site may include links or integrations with third-party platforms such as payment gateways, social media, or analytics providers. These services have their own privacy policies, and we encourage you to review them before use.

We may also work with trusted service providers for:

Delivery logistics
Marketing campaigns
Customer support and analytics

These providers only use your data to perform contracted services and are bound by confidentiality obligations.

6. Data Security

We use industry-standard practices, including secure servers, encryption, and access controls, to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee 100% security.

7. Data Retention

We retain your personal data only as long as necessary for delivery services, account management, and legal obligations. If you request deletion, we will comply in line with UAE laws, subject to legitimate business or legal requirements (e.g., preventing fraud).

8. User Rights

As a customer of Aqua Premium, you have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data
Withdraw consent to data processing

To exercise these rights, please contact us through the details below. Identity verification may be required.

9. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

10. Cross-Border Transfers

If your information is processed outside the UAE, we ensure that appropriate safeguards are in place to protect your privacy in line with this Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updates will take effect immediately upon posting on our Site.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

📧 Email: info@aquaprem.com
📞 Phone: +971 50 408 9003
💬 WhatsApp: +971 56 440 4161